Clear support and availability language for evaluation and production.
Public support and availability language used across evaluation, production, and enterprise contracting.
Trial
Self-serve evaluation support
Published documentation and status visibility
No contractual uptime commitment
Standard
Email support
Structured technical evaluation path
Commercial support during active evaluation
Pro
Priority email support
99.9% uptime target
Operational follow-up for active production workflows
Enterprise
Commercially agreed service levels
Named commercial ownership
Security, procurement, and onboarding support
Public commitments aligned to the current operating model.
Enterprise backtest and benchmark requests target an initial response within one business day.
Security incidents affecting customer data are communicated according to the trust center policy, including notification within 72 hours where applicable.
Planned maintenance and service-impacting events are posted on the public status page.
Contracted service levels are finalized in commercial agreements and aligned with the public support model.